Last Updated on February 10, 2024
Thank you for shopping with Violet Ray Solutions LLC. We appreciate your business and strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.
1. Refund Eligibility
1.1 Products: To be eligible for a refund, you must request it within 30 days of your purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2 Digital Products: Due to the nature of digital products, we offer refunds for digital goods only if there are defects in the product that prevent it from being used as intended. Refund requests must be made within 14 days of purchase.
1.3 Services: If you are unsatisfied with any service purchased from Violet Ray Solutions LLC, please contact us within 30 days of the service date to discuss your concerns. We will review your case and determine if a refund is appropriate.
2. Refund Process
2.1 Requesting a Refund: To request a refund, please contact our customer service team at service@violetraysolutions.com with your order number, details about the product or service, and the reason for your refund request.
2.2 Processing Your Refund: Once we receive your refund request, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days.
2.3 Late or Missing Refunds: If you haven’t received a refund within 15 business days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@violetraysolutions.com.
3. Shipping
3.1 Returning Physical Products: To return your product, you should mail your product to the address provided upon approval of your return request. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Non-Refundable Items
Several types of goods are exempt from being returned. Non-refundable items include:
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at service@violetraysolutions.com.
6. Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: service@violetraysolutions.com
Violet Ray Solutions LLC www.violetraysolutions.com
We appreciate your understanding and cooperation. Thank you for being a valued customer of Violet Ray Solutions LLC.